Terms & conditions
You can find out about who we are and how to get in touch with us or view our registered company details here
You can view the legal terms and conditions that apply when you access, browse and use salon- services.com here
You can view the legal terms and conditions that apply to every product or service that you order from salon-services.com here
You can view any special terms and conditions that may apply from time to time to any product or service that you order from salon-services.com here
You can learn what personal information salon-services.com collects and uses about you when you access, browse and use this website (including registering with this website) and see what rights you have to control our use of your personal information here
To contact us, please see our Contact us page.
Visit our Terms of Website Use.
These general terms and conditions of sale ("General Terms and Conditions of Sale") apply to any order you place through www.salon-services.com (the "Website"). These General Terms and Conditions of Sale apply regardless of how you access the Website, including via any technologies or devices by which Salon Services makes the Website available to you at home, on the move or in store. You must read these General Terms and Conditions of Sale carefully. By placing an order through the Website, you confirm that you have read, understood and agree to these General Terms and Conditions of Sale in their entirety. If you do not agree to these General Terms and Conditions of Sale in their entirety, you must not order any product or service through the Website.
All products shown on our website are for sale strictly on a business to business basis and are only intended for and available to professionals who have qualified for our Professional Trade Card, By purchasing products using your Professional Trade Card you agree to purchase the products in connection with your business only and not as a consumer, that you and your staff are suitably qualified and experienced in the use, storage and handling of the professional products you have purchased and that you will not allow inexperienced or unqualified persons to have access to the products.
Click here to see our Professional Trade Card Terms & Conditions and how to apply.
You warrant that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and at all times. It is your responsibility to ensure that your details are correct and up to date. You can update or correct your details at any time by going to My Account.
We reserve the right to suspend or cancel your Professional Trade Card if you breach these Terms & Conditions and/or the terms and conditions of your Professional Trade Card.
Images and Descriptions
The images of the products on our site are for illustrative purposes only. Although we have made every effort to display the correct image, due to the volume of images on our website, errors may arise. Therefore we do not warrant that the image is correct, complete or corresponds to the description of the product. Please note that colours may vary from the images. We reserve the right to remove or amend an image at any time.
The products are compliant for sale in the UK and Republic of Ireland. We do not represent that the products are compliant for sale and/or use in other countries.
All products shown on our website are subject to availability. We will inform you as soon as possible if the Product you have ordered is not available and we will not process your order if made.
Restrictions on sale/diversion
By purchasing products you agree to comply with any restrictions and/or limitations which Salon Services may apply, from time to time, to the sale of certain products including but not limited to certain professional branded products which can only be purchased for use in your own salon/business or sold to retail customers through your salon/business.
You acknowledge that Salon Services specialises in the supply of products for use and retail sale by salons only. Sale of products other than for use and retail sale by salons amounts to diversion (for example sale of products to other businesses such as retail outlets, including but not limited to, chemists, supermarkets or wholesalers amounts to diversion) and that diversion seriously damages the reputation of the brands of the products supplied to you and damages with our business relationship with our customers and brand owners. We reserve the right to monitor your purchases of these types of products and will take action against you where we suspect diversion is taking place.
By law certain products on our website can only be purchased if you satisfy the legal age requirement for that product. If you are underage, please do not attempt to order these products through our site. You must be 16 years and over to purchase: permanent and semi-permanent colour, perming products, relaxer products, eyelash tints, kits etc, ear piercing kits and nail acrylics You must be 18 years and over to purchase: open razors, open replacement blades, scissors, solvent based products, aerosol products, nail varnish remover, peroxide solutions and sunbed products.
The prices of the products on our website may change from time to time. Changes will not affect any order which we have dispatched to you. Our website contains a large number of products. It is always possible that, despite our reasonable efforts, some of the products on our website may be incorrectly priced. If we discover an error in the price of the products you have ordered we will inform you of this error and we will give you the option of continuing to purchase the product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Where a pricing error is obvious and could reasonably have been recognised by you as mispricing, we do not have to provide the products to you at the incorrect (lower) price. All prices exclude VAT. All prices exclude delivery charges Promotions and prices available on this website may differ or not be available in our stores and vice versa.
Furniture and Equipment
Most equipment or furniture products will require assembly. Assembly is your responsibility and at your risk.
Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process. After you place an order, you will receive confirmation from us acknowledging that we have received your order. However, this does not mean that your order has been accepted. We will accept your order when we dispatch your order to you. The Contract between us will only be formed when we dispatch your order to you. Until dispatch we have no obligation to you.
If we are not able to dispatch all the products in your order at one time due to operational reasons or shortage of stock, we will dispatch the products in instalments. We will not charge you extra delivery costs for this. Each instalment will constitute a separate Contract governed by these Terms & Conditions.
We reserve the right (in our absolute discretion) to cancel an order for any reason, for example but not limited to, unavailability of stock, pricing errors, technical or regulatory reason or if we suspect a breach of these Terms & Conditions. We will inform you of this and we will not process your order.
An order cannot be cancelled or amended once submitted.
Products are not supplied on a sale or return basis. If you are not pleased with your purchase for any reason our Returns Policy will apply.
To inform us of your intention to return the product please contact our Returns Department on 0330 123 1907 or contact us via email contact us via email when you will be given a returns authorisation number.
Any product must be returned to us with 30 days of delivery to you.
The products must be returned in their original condition, including outer packaging, unused and in perfect saleable condition.
Certain products cannot be returned. These include:
- Any made-to-measure, custom-made, special order products or products supplied direct from the manufacturer (including furniture and equipment);
- Any product which has a security seal which you have opened or unsealed;
- ghd products;
- Any product which, for hygiene purposes, cannot be returned which includes cosmetics, hairbrushes and combs, hair extensions and hair pieces, body jewellery, earrings or piercing tools, foot spas, scissors and blades and manicure/pedicure tools.
You should return the product at your own cost to the Returns Address set out below. You are responsible for ensuring that the product arrives safely to us so we strongly recommend that you return the product by recorded post. We will not be responsible for any loss or damage to products whilst being returned to us. We can arrange collection for you, however, we will deduct our costs from any refund due.
You will need to present the product together with your delivery paperwork as proof of purchase and your returns authorisation number.
This option does not apply to large/bulky furniture or equipment where you will need to contact our Returns Department.
Delivery charges paid by you will not be refunded. Products which are given free, as part of an offer, cannot be exchanged or refunded unless the full offer is returned.
We reserve the right to charge a restocking fee of 10% of the refund which will be deducted from your refund.
We refund you on the same credit card or debit card used by you to pay for the products. Processing a refund can take up to 21 days from receipt of the returned products.
Where products are proven to be faulty we reserve the right to repair or replace the product or to provide you with a refund, in our absolute discretion.
Any refund will include the price of the defective product, any applicable delivery charges paid by you and your reasonable costs in returning the product to us.
You must contact our Returns Department within 30 days of receipt of the products if you wish to reject the products because they are faulty.
You can return the faulty product either to the Returns Address (above) or to one of ours stores, unless you have paid using PayPal payment method. PayPal Orders cannot be returned to our stores. Click here for the full list of all our stores.
You can review our Dispatch & Delivery options, charges, times and special conditions here. Whilst every reasonable effort shall be made to keep any delivery date, time of delivery shall not be of the essence and Salon Services shall not be liable for any losses, costs, damages or expenses incurred by you or any other third party arising directly or indirectly out of any failure by us to meet any delivery date.
Delivery will take place when we deliver the products to the address you gave us when you placed your order. We reserve the right not to deliver your order if we consider the address is unsecure, for example, a communal address or PO box. If no one is available at your address to take delivery, we will leave you a note that the products have been returned to our premises, in which case, please contact us to rearrange delivery.
If you refuse to accept delivery for any reason, we will store your products for 7 days after the first attempt to deliver your order to you and charge you our storage costs or that of our third party logistics partners. Delivery is deemed to have taken place on expiry of the 7 days and we reserve the right to either continue to store your products and charge you the storage costs or to dispose of the products and to recover all associated charges, costs and expenses incurred by us.
The products will be your responsibility from delivery.
You own the products once we have received payment in full, including all applicable delivery charges. Until payment has been received in full by us, you will hold the products on a fiduciary basis as our bailee and you will safe guard the products at all times. If, before ownership passes to you, you delay or suspend, or threaten to delay or suspend payment of your debts ( to us or any other third party), or you are unable to pay your debts as they fall due or you admit your inability to pay your debts, or (being a company) you are deemed unable to pay your debts, or (being an individual) you are deemed either unable to pay your debts or as having no reasonable prospect of so doing, or (being a partnership) has any partner to whom any of the foregoing apply, then, provided the products have not been resold, and without limiting any other right or remedy that we may have, we may at any time require you to deliver up the products to us and, if you fail to do so promptly, you permit us to enter any premises of yours or of any third party where the products are stored in order to recover them.
Claims for an incomplete delivery or damage to products in transit cannot be accepted unless you notify us within 48 hours of receipt of the products. You must contact our Returns Department to make a claim. We will pay the cost of returning the damaged products to us where we have been notified within the 48 hours. We will not accept any claims made outside of the timeframes above and any damage will be deemed to have occurred after delivery to you and you will be deemed to have received your complete order.
In the case of non-delivery (of the entire order), you must notify us within 14 days of the date of our invoice. We will not accept any claims made outside of this timeframe and delivery is deemed to have been made.
You can review our current Delivery Charges here.
We offer a Click & Collect service. For full details please click here.
You can only pay for products using a debit card or credit card or via PayPal. We accept the following cards: Visa Electron, Visa, Maestro, Mastercard icon.
Payment for orders for custom-made, special order or bespoke products (whether delivered direct to you from our suppliers or through our distribution centre) will be charged to your debit or credit card at the time you place your order.
For all other orders, whether placed through our website or call centre, payment for the products ordered and all applicable delivery charges will be pre-authorised to your debit or credit card when you place your order and payment will be taken on dispatch of the products and then only for those products which are actually dispatched to you. Therefore there may a delay between the date you place your order and the date when your debit card or credit card is charged.
Where you pay using PayPal, you will be charged in full when you place your order.
Time for payment is of the essence.
We reserve the right to charge interest at 8% above the Bank of England base rate on any amount outstanding beyond the due date. Interest will accrue on a daily basis and apply from the due date for payment until actual payment in full, whether before or after judgment.
We may set and vary credit limits from time to time and withhold further supplies if you exceed your credit limits.
Some of the Products we sell to you come with a manufacturer's guarantee. For full details please refer to the manufacturer's guarantee provided with the Product. Your failure to comply with the manufacturer’s terms and conditions will invalidate your ability to rely on the guarantee. Where a claim on a guarantee is made it must be accompanied by original proof of purchase.
Our entire financial liability to you under or in connection with a Contract whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation is set out below
We will not be liable for any injury, loss, damage, costs or expenses caused by unqualified or inexperienced persons using the products purchased by you.
We will not be liable for any damage, injury, loss, costs or expenses caused by incorrect assembly or installation either by you or your agents or if the products have been tampered with or have had parts added to them which are not original or have not been authorised by us or the manufacturer.
We are not liable for any damage caused by normal wear and tear.
Fragile items (eg glass or mirrors) and /or any consumables (eg bulbs) should be inspected immediately upon delivery and any defects should be notified to us within 48 hours of delivery. Failure to so will invalidate your ability to claim for these items.
We do not attempt to limit or exclude our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or any other liability which we cannot exclude or limit in law.
We will not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, breach of contract or otherwise, for any of the following losses arising under or in connection with any Contract between us and your purchase of products from us:
- any loss of profits, sales, business, or revenue;
- loss or corruption of data, information or software;
- loss of business opportunity;
- loss of anticipated savings;
- loss of goodwill; or
- any indirect or consequential loss.
Our total liability to you shall in no circumstances exceed the price of the products which are the subject of the contract or order.
We do not give any representation, warranties or undertakings in relation to the products. Any representation, condition or warranty which might be implied or incorporated into these Terms & Conditions by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the products are suitable for your purposes.
You will indemnify us from and against any losses, damages, liabilities, costs and expenses incurred by us as a result of or in connection with your breach of your obligations under these Terms & Conditions and any Contract, including but not limited to, diverting any professional products.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract or order that is caused by any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties (including our suppliers), civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport (Event Outside Our Control). If an Event Outside Our Control takes place that affects the performance of our obligations under a contract or order we will contact you as soon as reasonably possible to notify you and our obligations under the contract or order will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of products to you, we will arrange a new delivery date with you once the Event Outside Our Control ceases to exist or we reserve the right to cancel the order.
If you wish to contact us in writing, or if any clause in these Terms & Conditions requires you to give us notice in writing, you can send this to us by email or by pre-paid first class post to Sally Salon Services Limited at Ground Floor, Inspired, Easthampstead Road, Bracknell RG12 1YQ . We will confirm receipt of this by contacting you in writing, normally by e-mail.
If we have to contact you or give you notice in writing, we will do so by e-mail, by telephone, by SMS/text or by pre-paid post to the address you provide to us in your order. Any notice given by you to us, or by us to you, will be deemed received and properly served 24 hours after an e-mail or SMS/text is sent, or three working days after the date of posting of any letter by pre- paid first class post.
In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail or SMS/text, that such e-mail or SMS/text was sent to the specified e-mail address or phone number of the addressee.
We may transfer our rights and obligations under a Contract or order to another organisation, but this will not affect your rights or our obligations under these Terms & Conditions. You may only transfer your rights or your obligations under these Terms & Conditions to another person if we agree in writing.
A contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise. Each of the paragraphs of these Terms & Conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect. If we fail to insist that you perform any of your obligations under these Terms & Conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you. These Terms & Conditions are governed by English law. Any dispute or claim arising out of or in connection with a contract or order or these Terms & Conditions or its subject matter or formation (including non-contractual disputes or claims), will be governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
These Terms & Conditions constitutes the entire agreement between us. You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of Salon Services which is not set out in these Terms and Conditions or any of the other policies referred to in these Terms & Conditions.
If you wish to raise a concern or complaint you can contact our Customer Care Team. Full details can be found here.
EXCLUSIVE BRAND RESTRICTIONS
Products purchased using PayPal cannot be returned to our stores. Please return products to our Returns Address.
- The Professional Trade Card remains the property of Sally Salon Services Limited (“Salon Services”) at all times.
- The Professional Trade Card is only available to professionals and/or businesses in the hair and beauty industry established in the United Kingdom and Republic of Ireland.
- You confirm that the information that you provided to us when applying for the Professional Trade Card was and remains true and accurate and that it is your responsibility to ensure that your details are correct and up to date you and will notify us in writing of any changes.
- You confirm that you are purchasing products with the Professional Trade Card for your own business only and not as a consumer. You are solely responsible for ensuring that you and your staff are suitably qualified and experienced in the use, storage and handling of the professional products you have purchased and that you will not allow inexperienced or unqualified persons to have access to the products.
- You will comply with any restrictions and/or limitations which Salon Services may apply, from time to time, to the sale of certain products including but not limited to certain professional branded products which can only be purchased for use in your own salon/business or sold to retail customers through your salon/business.
- You acknowledge that Salon Services specialises in the supply of products for use and retail sale by salons only. Sale of products other than for use and retail sale by salons amounts to diversion (for example sale of products to other businesses such as retail outlets, including but not limited to, chemists, supermarkets or wholesalers amounts to diversion) and that diversion seriously damages the reputation of the brands of the products supplied to you and damages our business relationship with our customers and brand owners. We reserve the right to monitor your purchases of these types of products and will take action against you where we suspect diversion is taking place.
- The Professional Trade Card may be withdrawn by Salon Services at any time without giving any reason.
- These Conditions of Use may be amended by Salon Services at any time. The latest Conditions of Use can be viewed at www.salon-services.com.
- Salon Services reserves the right to refuse any purchase in its absolute discretion.
- You will comply with all legal requirements and policies of Salon Services when on Salon Services premises and/or in making purchases at any Salon Services store or website.
- The Professional Trade Card and rights conferred by it are personal to the card holder only and cannot be transferred to any other person. Any unauthorised use will invalidate the Professional Trade Card and may result in its withdrawal.
- Lost or damaged Professional Trade Cards must be reported immediately to any Salon Services store or by calling our Customer Service team at +44 (0) 800 980 9961.
- Products purchased are subject to Salon Services’ Terms and Conditions of Sale and Returns Policy.
- Age restrictions may apply in purchasing certain products. Details are available in all Salon Services stores and on Salon Services website.
- We reserve the right to suspend or cancel your Professional Trade Card if you breach these Conditions of Use.
- These Conditions of Use are governed by English law and you and Salon Services agree to submit any dispute between us arising out of or in connection with these Conditions of Use to the exclusive jurisdiction of the courts of England and Wales.