FAQ's

Once your order has been placed we are unfortunately unable to cancel or make any amendments to the order.

If your promotion code is not applying we advise to first check that the code has been entered exactly as displayed with no spaces. Please note that you can't use the same promotion twice, so if you've used this promo code before it will recognise this and not be redeemable.

There are usually minimum spends and specific terms and conditions for each of our promotional codes so please make sure to check the specific terms and conditions of the offer you are trying to use to ensure you qualify.

If you are still having trouble check out our promotions explained advice page which should provide you with all the help you need to get your issue resolved.

The Wella stamps are an ‘in store’ promotion only. Therefore, we cannot accept this promotion if you try to apply online. To find your nearest store to redeem this offer, click here.

Please check that you have logged into your account successfully. You may also need to review your basket and make sure there are no items in your basket showing as ‘not available’ as this may restrict you from proceeding. Please ensure all mandatory fields are completed particularly the address field .Please double check the city/town as this field must be entered. If you are still having issues please contact www.salon-services.com/contactus.

If your order has large/heavy equipment then this will not be despatched yet and you will have no DPD tracking on the email, Your goods will be sent via an alternative courier. We will be in contact soon to confirm delivery date which is approx. 7 to 14 days.

This can sometimes be due to the payment screen timing out or closing the screen without cancelling. Please check and try again. If you are still having issues please contact www.salon-services.com/contactus.

Please be aware we no longer have VAT free days, click here to find out more.

We offer no guarantees on promotions and discounts each month. Please make sure your marketing preferences are up to date and you will always be the first to know.

We accept payments by all major Credit and Debit cards, as well as Google Pay, Apple Pay and Paypal.

In light of the Covid-19 pandemic, we are centralising our systems and are no longer offering a credit facility in our stores or on our website. You can of course continue to purchase online using card or PayPal or in store by cash or card

This means you will now need to raise your purchase orders or raise orders on your credit account facility directly with our Key Accounts team. They can be contacted on keyaccounts@uk.sallybeauty.com and are on hand to give you the same personalised service and support.

In light of the Covid-19 pandemic, we are centralising our systems and are no longer offering a credit facility in our stores or on our website. You can of course continue to purchase online using card or PayPal or in store using cash or card. If you would like to discuss your credit account facility please ask contact UKAR@Sallybeauty.com where a member of the accounts team will be able to discuss.

You need a trade card to access our huge range of hair, beauty and barbering products at wholesale prices. Getting your Salon Services trade card is free and easy, you just need to prove you’re in the trade as a hair, beauty or barber professional. If you are studying for a qualification, you can apply for a student Salons Services trade card. Find out more here.

If you are not in the trade then you can shop on our retail site sallybeauty.co.uk

Please visit our Returns page to get all the information you will need if you wish to return a product to us.

If you have paid by card you can return to any store free of charge.

If you have paid via paypal, or wish to return the item to us directly please note you will need to cover the cost of postage to us. If the item is faulty we will refund all postage costs to you.

We can arrange for a returns label to be sent to you - the cost of this is £5 plus vat (please note this is not available for Northern Ireland and the channel islands).

We are also able to arrange uplift directly from your chosen address at a cost of £11 + vat per box (for UK Mainland) and £20 + VAT per box in Northern Ireland and the Highlands.

Please note equipment is excluded from these prices and we can provide a quote on request.

Please visit our Returns page to get all the information you will need if you wish to return a product to us.

Do you ever forget to bring your card to store? Fed up of carrying so many cards? There's an easy way to ensure you always have your Trade Card on you by setting it up on your phone using the Stocard app.

To set up your trade card on your phone please follow the following steps:
1. Download the Stocard app (it's free) from your App store.
2. Click on the button to add a card.
3. Search for Salon Services
4. Scan the barcode on your physical trade card or click to enter your trade number manually.

Please email us at Tradecard@salon-services.com or you can also request a replacement Trade Card online. Just go to My Account and click on "Lost your Trade Card? Order a replacement.
Alternatively you can get your trade card on your phone by downloading (for free!) and using the Stocard app. All you will need is your trade card number to set up your account. For a step by step guide on how to set this up please refer to the answer above Can I set up my trade card on my phone?

Please allow up to 2 weeks for your replacement card to arrive.

You can apply for a Salon Services Trade Card online or in your nearest store. You will need to provide documentation as evidence that you are either working in the Trade or are a Hair and Beauty Student - so please bring that with you if you are coming to store.

With a salon services trade card you will receive wholesale prices that you won’t find in any of our Sally beauty Retail stores. As long as your marketing preferences are up to date you will also gain access to exclusive promotions that we are running.

With a Salon Services card you will gain access to over 5000 Hair, Beauty and Barbering products including Salon Exclusives - all at wholesale prices, as well as exclusive promotions.

You don’t need a trade card to shop with Sally Beauty. In order to shop with Salon Services, you either must carry a trade card on you or have it downloaded on your phone from the Stocard app. If you lose your trade card or it gets stolen, you can request a new one on your online account or emailing Tradecard@salonservices.com

All course selections are booked based on individual needs and current qualification level. The full detail of the courses currently being offered are available in the prospectus available here.

Yes – the course will email you a confirmation within 48 hours of booking (excluding weekends and Bank holidays) to the email address you inputted at time of booking.

Please note that these emails may go into your junk/spam folder so please check this before contacting us.

Yes they do, due to the current pandemic and government guidelines accrediting bodies have updated the rules on accreditation providing the course includes contact with a professional educator through a webinar system.

Unfortunately due to the current climate we have no immediate plans to restart customer education in stores in order to keep our customers and staff as safe as possible. We will keep you as updated with any updates from the accrediting bodies on how best to proceed with training in the future.

We strongly advise you to check current local restrictions before signing up for a course as a majority of them require the use of a human model which may be affected by ongoing regional restrictions. If local restrictions do get in the way of you completing the course we would advise you to wait until restrictions have been lifted for your area before continuing but do stress that the online courses are meant to relieve pressure by giving you 6 months to complete at your own pace to cover this eventuality.

If you have already purchased an online course and booked in a timeslot for you practical webinar then we would advise you to contact the course provider to discuss your options as under usual circumstances there is a booking amendment charge of £20. If you are unable to attend due to legal restrictions as a result of the current pandemic we will offer you an alternate assessment date with the booking amendment charge waivered.

Once you have booked your place on a course there is no means of cancellation. If you fail to attend a booked course you will not be entitled to a refund or offered an alternative course.

However, if you have failed to attend a course because of a medical condition we can review the case by being presented with a valid medical certificate. Once confirmed, we may be able to offer you or a substitute delegate (as long as they have the required experience or qualification) an alternate date for the course you purchased or a place on an alternative course of equivalent value subject to an administration fee of £20.

Full details of training course T&Cs are available here.

In the rare event that you don't pass your assessment then you will be required to carry out and submit further case studies before receiving your certificate. If this causes you to require an additional webinar assessment then an additional fee may apply which will need to be discussed with the course provider.

Please contact us via the contact email form where you will be given the training provider details for you to contact directly. Please be advised that there may be a charge.

Unfortunately this is not currently possible but we will keep you updated on when the service will be next available.

Yes this is possible, please contact our customer service team to discuss any enquiries.

Sally Beauty and Salon Services are both part of the Sally Europe family. Sally Beauty is our retail side of the business with its 160 high street stores and website open to everyone regardless of profession or skill level. Salon Services is strictly trade only for professional, freelance & in-training hairdressers, beauticians and barbers.

Our 230 trade stores and website offer exclusive promotions for a wider variety of products at wholesale prices and specialise in supplying professional salon equipment. In order to shop with Salon Services, you will need to apply for a trade card.

Sally Beauty supplies demi-permanent, semi-permanent & permanent hair colour used by salon professionals. Brands include L’Oreal Professionel, Schwarzkopf, Wella Professional, XP100 and Mydentity. Sally Beauty also supplies peroxides, developers, bleach powders, and tools suitable for any colour technique.