Once your order has been placed we are unfortunately unable to cancel or make any amendments to the order.
If your promotion code is not applying we advise to first check that the code has been entered exactly as displayed with no spaces. Please note that you can't use the same promotion twice, so if you've used this promo code before it will
recognise this and not be redeemable.
There are usually minimum spends and specific terms and conditions for each of our promotional codes so please make sure to check the specific terms and conditions of the offer you are trying to use to ensure you qualify.
If you are still having trouble check out our promotions explained advice page which should provide you with all the help you need to get your issue resolved.
The Wella stamps are an ‘in store’ promotion only. Therefore, we cannot accept this promotion if you try to apply online. To find your nearest store to redeem this offer, click here.
Please check that you have logged into your account successfully. You may also need to review your basket and make sure there are no items in your basket showing as ‘not available’ as this may restrict you from proceeding. Please ensure all mandatory fields are completed particularly the address field .Please double check the city/town as this field must be entered. If you are still having issues please contact www.salon-services.com/contactus.
If your order has large/heavy equipment then this will not be despatched yet and you will have no DPD tracking on the email, Your goods will be sent via an alternative courier. We will be in contact soon to confirm delivery date which is approx. 7 to 14 days.
This can sometimes be due to the payment screen timing out or closing the screen without cancelling. Please check and try again. If you are still having issues please contact www.salon-services.com/contactus.
Please be aware we no longer have VAT free days, click here to find out more.
We offer no guarantees on promotions and discounts each month. Please make sure your marketing preferences are up to date and you will always be the first to know.
Sorry, we are not currently able to deliver to BFPO addresses. We are sorry for any inconvenient this may cause.
Your first text will advise an estimated delivery date this will also advise your tracking number. You will then receive a further text message on the day of delivery.
On the text message sent on the day of delivery you will be given 4 options if you are not able to accept delivery. Text can be replied to with your chosen option.
Go to DPD tracking and enter your tracking number. If you didn’t enter a mobile number at the time of the order you would not have received this via text message.
A refund for your goods will be processed. If you still require the goods please email use the Contact Us page to send us a message and if a refund hasn’t already been processed we can arrange to get your delivery
Please be advised a notification email will be sent once a refund has been processed.
Items may arrive on separate days due to some stock being stored at our warehouse and other stock being sent directly from our suppliers. If this applies to you, this will be flagged at the checkout.
For large items and/or orders you are advised to have assistance on hand as couriers will only deliver to premises kerb side and will not enter premises or deliver up or down stairs.
If you require assisted delivery into premises or up or down stairs please contact us so we can make suitable arrangements.
An excess delivery charge will apply for this service. You must ensure that any obstacles, such as doorways are catered for.
In the case of non-delivery (of the entire order), you must notify us within 14 days of the date of our invoice. We will not accept any claims made outside of this time frame and delivery is deemed to have been made.
Sally Beauty will only deliver items via kerbside at the nearest access point to your delivery address. If you require additional assistance, please inform us when placing your order and our couriers will assist you for an additional price.
Please click here to see our latest delivery information.
We have been informed that there has been an message error from our courier DPD and some customers may receive an email/text reminder for import duties to be paid. This charge is covered by us, therefore if you have received any notification from DPD in relation to this please contact us using the contact us form and we will get back to you as soon as possible.
Click & Collect is our new way to shop online. This service allows you to order your items from the comfort of your home/work and have them ready and waiting in your local store. Our Delivery to Store service uses stock from our central warehouse which we deliver to your store, while Click & collect uses in-store stock. What does this mean? You can pick up your order much sooner with Click & Collect.
Our brand new Click & Collect service is now available across the UK. Please check your local store opening times before you travel to pick up your order. To find the stores contact information and address, simply use our store locator.
Not at this moment in time. Click & Collect is available for over 5,500 products, which you will be able to see when visiting our website. If you would like to access the full range of your favourite hair and beauty products, you can still use our Home Delivery option.
Yes! Click & Collect requires no minimum spend and delivery is free of charge.
We kindly ask that you allow at least three hours for your selected store to receive your order and prepare it for collection. We will send you an email confirming your order is ready to collect, which is when you will be able to travel
to your local store.
If you would like same day collection then please place your online order before 2:30pm. Any orders placed after this time will usually be ready for next day collection.
We will hold your Click & Collect order in-store for seven days before putting the items back in stock. If you haven’t collected your order within these seven days then we will process a full refund. This will take 3 to 10 business days to appear in your account.
Please bring your confirmation email to collect your order.
We are unable to cancel or amend Click & Collect orders after they have been placed. If your order is not collected after seven days then we will process a full refund onto your original payment method.
When placing orders, sometimes an item may no longer be available when we come to pick it from the shelves. If we are unable to fulfil an order for any reason then we will automatically refund that item. Full details will be on your ‘ready to collect’ email.
Please return to the store where you collected your order. This is because we are unable to process Click & Collect refunds in other stores. If paid via credit card, the store will be able to refund you. If paid via PayPal, the store will action your refund request to our central customer service team. Subject to stock availability, exchanges will be processed in-store.
Sometimes your emails from us will go into Spam/Junk folders instead of your inbox so please always check this first.
If after this time, you have not received your confirmation, Please contact your collection store or our customer service team who will be happy to look into this for you.
We accept payments by all major Credit and Debit cards, as well as Google Pay, Apple Pay and Paypal.
In light of the Covid-19 pandemic, we are centralising our systems and are no longer offering a credit facility in our stores or on our website. You can of course continue to purchase online using card or PayPal or in store by cash or card
This means you will now need to raise your purchase orders or raise orders on your credit account facility directly with our Key Accounts team. They can be contacted on firstname.lastname@example.org and are on hand to give you the same personalised service and support.
In light of the Covid-19 pandemic, we are centralising our systems and are no longer offering a credit facility in our stores or on our website. You can of course continue to purchase online using card or PayPal or in store using cash or card. If you would like to discuss your credit account facility please ask contact UKAR@Sallybeauty.com where a member of the accounts team will be able to discuss.
You need a trade card to access our huge range of hair, beauty and barbering products at wholesale prices. Getting your Salon Services trade card is free and easy, you just need to prove you’re in the trade as a hair, beauty or barber professional. If you are studying for a qualification, you can apply for a student Salons Services trade card. Find out more here.
If you are not in the trade then you can shop on our retail site sallybeauty.co.uk
Please visit our Returns page to get all the information you will need if you wish to return a product to us.
If you have paid by card you can return to any store free of charge.
If you have paid via paypal, or wish to return the item to us directly please note you will need to cover the cost of postage to us. If the item is faulty we will refund all postage costs to you.
We can arrange for a returns label to be sent to you - the cost of this is £5 plus vat (please note this is not available for Northern Ireland and the channel islands).
We are also able to arrange uplift directly from your chosen address at a cost of £11 + vat per box (for UK Mainland) and £20 + VAT per box in Northern Ireland and the Highlands.
Please note equipment is excluded from these prices and we can provide a quote on request.
Please visit our Returns page to get all the information you will need if you wish to return a product to us.
Do you ever forget to bring your card to store? Fed up of carrying so many cards? There's an easy way to ensure you always have your Trade Card on you by setting it up on your phone using the Stocard app.
To set up your trade card on your phone please follow the following steps:
1. Download the Stocard app (it's free) from your App store.
2. Click on the button to add a card.
3. Search for Salon Services
4. Scan the barcode on your physical trade card or click to enter your trade number manually.
Please email us at Tradecard@salon-services.com or you can also request a replacement Trade Card online. Just go to My Account and click on "Lost your Trade Card? Order a replacement.
Alternatively you can get your trade card on your phone by downloading (for free!) and using the Stocard app. All you will need is your trade card number to set up your account. For a step by step guide on how to set this up please refer to the answer above Can I set up my trade card on my phone?
Please allow up to 2 weeks for your replacement card to arrive.
You can apply for a Salon Services Trade Card online or in your nearest store. You will need to provide documentation as evidence that you are either working in the Trade or are a Hair and Beauty Student - so please bring that with you if you are coming to store.
With a salon services trade card you will receive wholesale prices that you won’t find in any of our Sally beauty Retail stores. As long as your marketing preferences are up to date you will also gain access to exclusive promotions that we are running.
With a Salon Services card you will gain access to over 5000 Hair, Beauty and Barbering products including Salon Exclusives - all at wholesale prices, as well as exclusive promotions.
You don’t need a trade card to shop with Sally Beauty. In order to shop with Salon Services, you either must carry a trade card on you or have it downloaded on your phone from the Stocard app. If you lose your trade card or it gets stolen, you can request a new one on your online account or emailing Tradecard@salonservices.com
Please note that there are multiple course providers for online courses so FAQ’s may vary- for full FAQ’s by course provider please check the bottom of the relevant category pages.
All course selections are booked based on individual needs and current qualification level. The full detail of the courses currently being offered are available in the prospectus available here.
Yes – the course will email you a confirmation within 48 hours of booking (excluding weekends and Bank holidays) to the email address you inputted at time of booking.
Please note that these emails may go into your junk/spam folder so please check this before contacting us.
Yes they do, due to the current pandemic and government guidelines accrediting bodies have updated the rules on accreditation providing the course includes contact with a professional educator through a webinar system.
Unfortunately due to the current climate we have no immediate plans to restart customer education in stores in order to keep our customers and staff as safe as possible. We will keep you as updated with any updates from the accrediting bodies on how best to proceed with training in the future.
We strongly advise you to check current local restrictions before signing up for a course as a majority of them require the use of a human model which may be affected by ongoing regional restrictions. If local restrictions do get in the
way of you completing the course we would advise you to wait until restrictions have been lifted for your area before continuing but do stress that the online courses are meant to relieve pressure by giving you 6 months to complete
at your own pace to cover this eventuality.
If you have already purchased an online course and booked in a timeslot for you practical webinar then we would advise you to contact the course provider to discuss your options as under usual circumstances there is a booking amendment charge of £20. If you are unable to attend due to legal restrictions as a result of the current pandemic we will offer you an alternate assessment date with the booking amendment charge waivered.
Once you have booked your place on a course there is no means of cancellation. If you fail to attend a booked course you will not be entitled to a refund or offered an alternative course.
However, if you have failed to attend a course because of a medical condition we can review the case by being presented with a valid medical certificate. Once confirmed, we may be able to offer you or a substitute delegate (as long as they have the required experience or qualification) an alternate date for the course you purchased or a place on an alternative course of equivalent value subject to an administration fee of £20.
Full details of training course T&Cs are available here.
In the rare event that you don't pass your assessment then you will be required to carry out and submit further case studies before receiving your certificate. If this causes you to require an additional webinar assessment then an additional fee may apply which will need to be discussed with the course provider.
Please contact us via the contact email form where you will be given the training provider details for you to contact directly. Please be advised that there may be a charge.
Unfortunately this is not currently possible but we will keep you updated on when the service will be next available.
Yes this is possible, please contact our customer service team to discuss any enquiries.
Sally Beauty and Salon Services are both part of the Sally Europe family. Sally Beauty is our retail side of the business with its 160 high street stores
and website open to everyone regardless of profession or skill level. Salon Services is strictly trade only for professional, freelance & in-training hairdressers, beauticians and barbers.
Our 230 trade stores and website offer exclusive promotions for a wider variety of products at wholesale prices and specialise in supplying professional salon equipment. In order to shop with Salon Services, you will need to apply for a trade card.
Sally Beauty supplies demi-permanent, semi-permanent & permanent hair colour used by salon professionals. Brands include L’Oreal Professionel, Schwarzkopf, Wella Professional, XP100 and Mydentity. Sally Beauty also supplies peroxides, developers, bleach powders, and tools suitable for any colour technique.