FAQ's

Once your order has been placed we are unfortunately unable to cancel or make any amendments to the order.

Please ensure that you are logged in to your account and have entered the code correctly. Please check the code terms and conditions for any excluded items and minimum spend.

For further help, please see our Promotions Explained page.

The Wella stamps are an ‘in store’ promotion only. Therefore, we cannot accept this promotion if you try to apply online. To find your nearest store to redeem this offer, click here.

Please check that you have logged into your account successfully. You may also need to review your basket and make sure that no items in your basket are showing as "not available". Please ensure all mandatory fields are completed, particularly the address fields. Please double check the city/town as this field must be entered. Please ensure that you select a method of payment, and read and tick the terms and conditions. If you are still having issues, please contact us here:

If your order has large/heavy equipment then this will not be despatched yet and you will have no DPD tracking on the email, Your goods will be sent via an alternative courier. We will be in contact soon to confirm delivery date which is approx. 7 to 14 days.

This can sometimes be due to the payment screen timing out or closing the screen without cancelling. Please check and try again. If you are still having issues please contact us.

Yes, we are currently limiting several products due to either high demand or the products are restricted goods.

No, we cannot remove any products, add any products or make any amendments once your order is placed.

So that you can save when you need to, we give you better than VAT free offers every day. ‘Better than VAT free’ applies to selected offers in store and online only. The discount percentage given in this offer is higher than if you were to buy the same quantity of products on a VAT free promotion. In some cases, this depends on the combination of products purchased.

According to Regulation 2 of The Control of Explosives Precursors and Poisons Regulations 2023 (63) we are obliged to inform you that some products you purchase from us contain Regulated or Reportable Explosive Precursors according to 1972 Poisons Act as amended. Explosives precursors are chemical substances that can be used for legitimate purposes, but can also be misused to manufacture homemade explosives. This information is supplied so you can inform your staff and any further businesses you supply with the correct information and training according to the Regulation.

You need a trade card to access our huge range of hair, beauty and barbering products at wholesale prices. Getting your Salon Services trade card is free and easy, you just need to prove you’re in the trade as a hair, beauty or barber professional. If you are studying for a qualification, you can apply for a student Salons Services trade card. Find out more here.

Please visit our Returns page to get all the information you will need if you wish to return a product to us.

Set up your trade card on your phone with these simple steps:
1. Log in
2. Navigate to My Account
3. Click on 'My Trade Card'
4. Add to Apple wallet or Google wallet or use the Barcode on your phone within 'My Account'

If however you think you may have had your Trade Card Stolen please contact our Customer Service team for support here

Log into your account to be able to update your home address, contact telephone number and preferences

You can apply for a Salon Services Trade Card online or in your nearest store. You will need to provide documentation as evidence that you are either working in the Trade or are a Hair and Beauty Student - so please bring that with you if you are coming to store.

With a salon services trade card you will receive wholesale prices that you won’t find in any of our Sally beauty Retail stores. As long as your marketing preferences are up to date you will also gain access to exclusive promotions that we are running.

With a Salon Services card you will gain access to over 5000 Hair, Beauty and Barbering products including Salon Exclusives - all at wholesale prices, as well as exclusive promotions.

In order to shop with Salon Services, you must have a digital trade card on your phone. You can easily get a digital trade card by logging into your account please refer to Can I set up my trade card on my phone? above.

Log in to your account and navigate to the 'Communication Preferences' section within your account settings. Here you can adjust how you hear from Salon Services by selecting or unselecting your preferences

Your 'My Offers' section of the website highlights the latest offers that we think you'll be interested in based on your account information and what you have purchased from us. If you would prefer not to use this feature, you can de-activate it at any time by updating your preference in the 'Communication Preferences' section in your 'My Account'.

All course selections are booked based on individual needs and current qualification level. You can find the qualification level and any prerequisites by viewing the course page online. If you require further guidance, please contact us by clicking here and we will be happy to help.

Yes – the course will email you a confirmation within 48 hours of booking (excluding weekends and Bank holidays) to the email address you inputted at time of booking.

Please note that these emails may go into your junk/spam folder so please check this before contacting us.

Once you have booked your place on a course there is no means of cancellation. If you fail to attend a booked course you will not be entitled to a refund or offered an alternative course.

However, if you have failed to attend a course because of a medical condition we can review the case by being presented with a valid medical certificate. Once confirmed, we may be able to offer you or a substitute delegate (as long as they have the required experience or qualification) an alternate date for the course you purchased or a place on an alternative course of equivalent value subject to an administration fee of £20.

Full details of training course T&Cs are available here.

In the rare event that you don't pass your assessment then you will be required to carry out and submit further case studies before receiving your certificate. If this causes you to require an additional webinar assessment then an additional fee may apply which will need to be discussed with the course provider.

Please contact us by clicking here and we will provide you with the training provider details to contact them directly. Please be advised that there may be a charge.

Unfortunately this is not currently possible but we will keep you updated on when the service will be next available.

Yes this is possible, please contact our customer service team to discuss any enquiries.

Sally Beauty and Salon Services are both part of the Sally Europe family. Sally Beauty is our retail side of the business with its 160 high street stores and website open to everyone regardless of profession or skill level. Salon Services is strictly trade only for professional, freelance & in-training hairdressers, beauticians and barbers.

Our 230 trade stores and website offer exclusive promotions for a wider variety of products at wholesale prices and specialise in supplying professional salon equipment. In order to shop with Salon Services, you will need to apply for a trade card.

Sally Beauty supplies demi-permanent, semi-permanent & permanent hair colour used by salon professionals. Brands include L’Oreal Professionel, Schwarzkopf, Wella Professional, XP100 and Mydentity. Sally Beauty also supplies peroxides, developers, bleach powders, and tools suitable for any colour technique.