FAQ's

Once your order has been placed we are unfortunately unable to cancel or make any amendments to the order.

Please first check that the promotional code has been entered exactly as displayed, with no spaces. You cannot use the same promotion twice, if you’ve used this promo code before it will not be redeemable. We often have minimum spends and terms and conditions on our promotions, please check the terms and conditions for your offer to ensure that you qualify.

Please ensure all mandatory fields are completed, particularly the address field. Please double check the city/town as this needs to be entered. If you are still having issues please contact www.salon-services.com/contactus.

We are aware of the issue and working to fix this. On receipt of your despatch confirmation please allow a further 2 working days to receive your delivery before contacting us.

This can sometimes be due to the payment screen timing out or closing the screen without cancelling. Please check and try again. If you are still having issues please contact www.salon-services.com/contactus.

Delivery times are quoted in good faith, however we cannot be held responsible for late deliveries caused by circumstances out of our control. For more information on our current delivery times please check our delivery page.

We offer no guarantees on promotions and discounts each month. Please make sure your marketing preferences are up to date and you will always be the first to know.

Your first text will advise an estimated delivery date this will also advise your tracking number. You will then receive a further text message on the day of delivery.

On the text message sent on the day of delivery you will be given 4 options if you are not able to accept delivery. Text can be replied to with your chosen option.

Go to DPD tracking and enter your tracking number. If you didn’t enter a mobile number at the time of the order you would not have received this via text message.

A refund for your goods will be processed. If you still require the goods please email use the Contact Us page to send us a message and if a refund hasn’t already been processed we can arrange to get your delivery resent.

Please be advised a notification email will be sent once a refund has been processed.

Items may arrive on separate days due to some stock being stored at our warehouse and other stock being sent directly from our suppliers. If this applies to you, this will be flagged at the checkout.

For large items and/or orders you are advised to have assistance on hand as couriers will only deliver to premises kerb side and will not enter premises or deliver up or down stairs.

If you require assisted delivery into premises or up or down stairs please contact us so we can make suitable arrangements.

An excess delivery charge will apply for this service. You must ensure that any obstacles, such as doorways, are catered for.

In the case of non-delivery (of the entire order), you must notify us within 14 days of the date of our invoice. We will not accept any claims made outside of this time frame and delivery is deemed to have been made.

1. Place your order online. As part of the checkout process you will be offered the choice of Home Delivery or Click & Collect (if available for the product you have selected). Simply select one of your local stores, or enter a town or postcode for a choice of nearby stores that offer this service.

2. We will let you know when your order arrives in your chosen store. You will receive a 'ready for collection' email.

3. Head to store till point or speak to a member of staff to pick up your order.

When you collect your order you must bring with you the order number (included in your order confirmation email) and the name of the person who placed the order.

Click & Collect items are sent straight from our warehouse. This allows you to access hundreds of products not stocked in your local store.

Please collect your Click & Collect order within 7 days of receiving your ‘ready for collection’ email.

After this date, your order will be cancelled, your item(s) will be returned to our warehouse and we will refund your purchase. Delivery charges paid by you will not be refunded.

When placing your Click & Collect order online, as part of the checkout process simply select one of your local stores, or enter a town or postcode for a choice of nearby stores that offer this service.

You will receive free Click & Collect delivery on all UK orders over £50 (ex VAT)*. For Click & Collect orders under £50 (ex VAT) delivery will be charged at £4.95 (ex VAT)*

*Delivery times exclude weekends and Bank Holidays. Prices exclude VAT.

When ordering on a VAT Free day, please allow up to 7 days for us to dispatch your goods to your chosen store.

Please inform us of your intention to return your product by emailing us: contact us via email, and you will be given a returns authorisation number. Returned goods will only be accepted when a returns number has been given.

If you have paid by card you can return to any store free of charge (excluding equipment) as long as you provide your invoice as proof of purchase. Please note that if you have paid via PayPal this option is not available but you are able to return via post at your own cost.
Postage costs

For a returns label for UK and Northern Ireland £5 + vat (please note this is not available for the Channel Islands). Uplift at chosen address UK Mainland - £11 + vat per box Uplift at chosen address Northern Ireland/Highlands and Islands £20 + vat per box.
Please note equipment is excluded from the below prices and we can provide a quote on request.

If your product is faulty, you will receive a full refund of the product, any applicable delivery charges you paid and any reasonable costs you incur in returning the item to us, provided you notify us within 30 days of receipt of the products you wish to return.

You may also return an unwanted or faulty product to any one of our stores. Visit our Store Finder to search for your nearest store. You will need to present the product together with your delivery paperwork you have received with your delivery as proof of purchase.

To return furniture or equipment, please send us a message.

Our Love It or Return It policy allows you to shop with confidence and try products risk free. If you are not fully satisfied, you will have 30 days to bring back the used product for a hassle free refund

The following items are excluded: all hair electrical items such as hair dryers, straighteners and clippers (any product with a plug); all beauty electrical items including nail lamps, wax heaters etc. (any product with a plug); cosmetics; hair extensions and hair pieces; body jewellery, earrings or piercing tools; clipper blades and other blades; scissors; any made-to-measure, custom made or special order products (including furniture and equipment, foot spas); products shipped direct from a supplier; ghd; items purchased from Beauty Express or Shear Beauty.

Please contact us at Tradecard@salon-services.com

As our prices are exclusive to trade professionals, you are required to log in with your Trade Card to view these prices.

Do you ever forget to bring your card to store? Fed up of carrying so many cards? There's an easy way to ensure you always have your Trade Card on you by setting it up on your phone using the Stocard app.

To set up your trade card on your phone please follow the following steps:

1. Download the Stocard app (it's free) from your App store.

2. Click on the button to add a card.

3. Search for Salon Services

4. Scan the barcode on your physical trade card or click to enter your trade number manually.

Please email us at Tradecard@salon-services.com or you can also request a replacement Trade Card online. Just go to My Account and click on "Lost your Trade Card? Order a replacement.

Alternatively you can get your trade card on your phone by downloading (for free!) and using the Stocard app. All you will need is your trade card number to set up your account. For a step by step guide on how to set this up please refer to the answer above Can I set up my trade card on my phone?

Please allow up to 2 weeks for your replacement card to arrive.