- Any made-to-measure, custom-made, special order products or products supplied direct from the manufacturer (including furniture and equipment);
- Any product which has a security seal which you have opened or unsealed;
- ghd products;
- Any product which, for hygiene purposes, cannot be returned which includes cosmetics, hairbrushes and combs, hair extensions and hair pieces, body jewellery, earrings or piercing tools, foot spas, scissors and blades and manicure/pedicure tools.
We will require you to inform us of your wish to return a product. We will then issue you with a Returns Authorisation Number.
If you are returning your item because you have changed your mind or the item is unsuitable you will be required to return the product at your own cost to us. You are responsible for ensuring that the product arrives safely to us so we strongly recommend that you return the product by recorded post. We will not be responsible for any loss or damage to products whilst being returned to us. For your convenience we can arrange for a returns label to be sent to you which we deduct from any refund due Please refer to our link here on costs
Delivery charges paid by you will not be refunded. Products which are given free, as part of an offer, cannot be exchanged or refunded unless the full offer is returned.
We reserve the right to charge a restocking fee of 10% of the refund which will be deducted from your refund.
We will refund you back to the original payment method used. Processing a refund can take up to 21 days from receipt of the returned products.
What if my product is faulty?
Can I return my goods to store?
How do I return a product I bought using Click & Collect?
How to return an item
- Ensure that you meet the conditions above and have checked the item condition.
- Choose whether to return the item to store, or to send your return back to our warehouse.
- If returning to store you do not need to complete return form. Just ensure you have your invoice as proof or receipt
- If returning to Warehouse please complete the form on the link below to request authorisation to return your products to us.
- We will email you within 2 working days to give you guidance on next steps as well as a Returns Authorisation Number