1 item added to your basket Could not add to basket, we currently only have 1 of this item in stock
global.header.statictext.start global.header.statictext.end


Not happy with your item? No problem. We’re confident we have alternatives you’ll prefer, but in the meantime follow this simple process to return your goods. Please note that products purchased in store 30 days prior to stores closing in line with government guidelines will be accepted for refund/exchange 30 days post your store re-opening.

Please note: Once an order has been submitted it cannot be cancelled or amended.

How do I return my item?

Please inform us of your intention to return your product by contacting us via email, and you will be given a returns authorisation number. Returned goods will only be accepted when a returns number has been given.

  • The product must be returned to us within 30 days of delivery to you.
  • The products must be returned in their original condition, including outer packaging, unused and in perfect saleable condition.
  • You should return the product at your own cost to the returns address. Ensure that the product arrives safely to us, we strongly recommend that you return the product to us by recorded post.

Returns address:
Ecomm Returns
SBH UK & Ireland
Blackamoor Road
Walker Park

You can also return a product to any one of our stores, unless you have paid using the PayPal payment method. Visit our Store Finder to search for your nearest store. You will need to present the product together with your delivery paperwork you have received with your delivery as proof of purchase.

Products cannot be returned to our Sally Outlet store in Basingstoke

For PayPal Orders please return the products to the Return Address only.

The following items cannot be refunded:

  • Any made-to-measure, custom-made, special order products or products supplied direct from the manufacturer (including furniture and equipment);
  • Any product which has a security seal which you have opened or unsealed;
  • Any product which, for hygiene purposes, cannot be returned which includes cosmetics, hairbrushes and combs, hair extensions and hair pieces, body jewellery, earrings or piercing tools, foot spas, scissors and blades and manicure/pedicure tools.

To return furniture or equipment, please send us a message.

What if my product is faulty?

If your product is faulty, you will receive a full refund of the product, any applicable delivery charges you paid and any reasonable costs you incur in returning the item to us, provided you notify us within 30 days of receipt of the products you wish to return. Please note that if you ordered several items in your order your delivery charge might still apply and will not necessarily be refunded.

Returning Click & Collect items

If you would like to return item(s) from your click & collect order please return them to the store where you collected your order. This is because we are unable to process Click & Collect refunds in other stores. If paid via credit card, the store will be able to refund you. If paid via PayPal, the store will action your refund request to our central customer service team. Subject to stock availability, exchanges will be processed in-store.

For more information please check out our click & collect page.

For full Terms & Conditions click here.