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Click & Collect

Order and pick up your Hair & Beauty essentials within three hours! It’s time to Click & Collect! Order and pick up your Hair & Beauty essentials within three hours! It’s time to Click & Collect!

Order and pick up your salon essentials within three hours!
It’s time to Click & Collect!

Order and pick up your Hair & Beauty essentials within three hours! It’s time to Click & Collect!

Our brand new Click & Collect service is now available in seven stores across Berkshire, and is designed to help busy freelancers and salon professionals just like you. The easy to use service lets you choose from over 2,500 hair and beauty products, and then collect your order in-store on the same day in as little as three hours (on orders placed before 2.30pm). Giving you total flexibility, Click & Collect also means no delivery fee or minimum spend.

If your schedule suddenly changes then there’s also no need to worry. We’ll keep your order safely in-store for up to seven days, and we also promise a full refund if it’s not collected in that time. So whether you need some last minute products before your next client appointment or just need to stock up, Click & Collect gives you the confidence to get everything you need for your business before you step out of the door.

Benefits of Click and Collect

  • Collect your order in-store within 3 hours (on orders placed before 2.30pm)
  • No delivery fee or minimum spend
  • Available on over 2,500 hair and beauty products*
  • Reserve stock in your local store to save from disappointment
  • Great for customers who are short on time - pay online, come into store and collect your order once you've received your 'Ready to Collect' email

*Providing there is stock available

Below are the 7 Salon Services stores that are currently available for our NEW click & collect service. However, be rest assured that Click & Collect will be available across all of our UK stores soon! To find the stores contact info and address, simply use our store locator.

  • Bracknell
  • Newbury
  • Reading Mayfield
  • Reading St Marys
  • Slough
  • Wokingham
  • Woodley

Please note: the Free Weekend & Wash Bag when you spend £135 (Ex VAT) offer is currently excluded from our new Click & Collect service. We apologise for any inconvenience caused.

How to use Click & Collect

Placing a Click & Collect order with us is so simple:

* If an item isn’t available for Click & Collect you can keep it in your basket for either Delivery to Home or Deliver to Store (where your item will be delivered from our warehouse, we charge a delivery fee for orders under £50 - ex. VAT).

How to use Click & Collect Video

How to pick up your Click & Collect order

FAQs

What is the difference between Click & Collect and Delivery to Store?

Click & Collect is our new way to shop online. This service allows you to order your items from the comfort of your home/work and have them ready and waiting in your local store. Our Delivery to Store service uses stock from our central warehouse which we deliver to your store, while Click and collect uses in-store stock. What does this mean? You can pick up your order much sooner with Click & Collect.

Is Click & Collect available in my local store?

We are currently piloting our Click & Collect service in seven stores within the Berkshire region. However, be rest assured that Click & Collect will be available across all of our UK stores soon!

Are all products on the website available for Click & Collect?

Not at this moment in time. Click & Collect is available for over 2,500 products, which you will be able to see when visiting our website. If you would like to access the full range of over 6000 of your favourite hair and beauty products, you can still use our Home Delivery and Deliver to Store options.

Is Click & Collect free?

Yes! Click & Collect requires no minimum spend and delivery is free of charge.

How long will it take for my order to be ready to collect?

We kindly ask that you allow at least three hours for your selected store to receive your order and prepare it for collection. We will send you an email confirming your order is ready to collect, which is when you will be able to travel to your local store.

If you would like same day collection then please place your online order before 2:30pm. Any orders placed after this time will usually be ready for next day collection.

How long will you hold my order?

We will hold your Click & Collect order in-store for seven days before putting the items back in stock. If you haven’t collected your order within these seven days then we will process a full refund. This will take 3 to 10 business days to appear in your account.

What should I bring to the store when collecting my order?

Please bring your confirmation email to collect your order.

What should I do if I’ve changed my mind on a purchase?

We are unable to cancel or amend Click & Collect orders after they have been placed. If your order is not collected after seven days then we will process a full refund onto your original payment method.

There is an item missing in my order. Why has this happened?

When placing orders, sometimes an item may no longer be available when we come to pick it from the shelves. If we are unable to fulfil an order for any reason then we will automatically refund that item. Full details will be on your ‘ready to collect’ email.

What should I do if I want to refund/exchange an item after collecting my order?

Please return to the store where you collected your order. This is because we are unable to process Click & Collect refunds in other stores. If paid via credit card, the store will be able to refund you. If paid via PayPal, the store will action your refund request to our central customer service team. Subject to stock availability, exchanges will be processed in-store.

I haven’t received my ‘ready for collection email’ and it’s been over 3 hours?

Sometimes your emails from us will go into Spam/Junk folders instead of your inbox so please always check this first.
If after this time, you have not received your confirmation, Please contact your collection store or our customer service team who will be happy to look into this for you.

Haven’t found the answer you were looking for here? Check out our full FAQs for more information.