Click & Collect
Order and pick up your salon essentials within three hours!
It’s time to Click & Collect!
Our brand new Click & Collect service is now available across the UK, and is designed to help busy freelancers and salon professionals just like you.
Please check your local store opening times before you travel. To find your stores contact information and address, simply use our store locator.
Benefits of Click and Collect
- Collect your order in-store within 3 hours (on orders placed before 2.30pm)
- No delivery fee or minimum spend
- Available on over 3,000 hair and beauty products*
- Reserve stock in your local store to save from disappointment
- Great for customers who are short on time - pay online, come into store and collect your order once you've received your 'Ready to Collect' email
*Providing there is stock available
How to use Click & Collect
Placing a Click & Collect order with us is so simple:
1. Look out for the green Click & Collect tick
On the Salon Services product pages, look out for the Click & Collect green tick.
2. Check availability
At this point you can either;
a) Check if the item is available for Click & Collect in your local Salon Services store.
b) Add the item to your basket and then check if it is available in local your store. *
3. Place your order
Place your order at checkout as normal. Afterwards, you will receive a confirmation email.
Enjoy your Salon Services essentials within 3 hours.
* If an item isn’t available for Click & Collect you can keep it in your basket for either Delivery to Home or Deliver to Store (where your item will be delivered from our warehouse, we charge a delivery fee for orders under £50 - ex. VAT).
How to use Click & Collect Video
How to pick up your Click & Collect order
1. Wait for your collection confirmation
When your order is ready at your local store you will receive a ‘ready to collect’ email.
2. Head to till point
Head to the till point with just your confirmation email.
Collect your order from one of our helpful staff.
Click & Collect is our new way to shop online. This service allows you to order your items from the comfort of your home/work and have them ready and waiting in your local store. Our Delivery to Store service uses stock from our central warehouse which we deliver to your store, while Click & collect uses in-store stock. What does this mean? You can pick up your order much sooner with Click & Collect.
Our brand new Click & Collect service is now available across the UK. Please check your local store opening times before you travel to pick up your order. To find the stores contact information and address, simply use our store locator.
Not at this moment in time. Click & Collect is available for over 3,000 products, which you will be able to see when visiting our website. If you would like to access the full range of over 6000 of your favourite hair and beauty products, you can still use our Home Delivery and Deliver to Store options.
Yes! Click & Collect requires no minimum spend and delivery is free of charge.
We kindly ask that you allow at least three hours for your selected store to receive your order and prepare it for collection. We will send you an email confirming your order is ready to collect, which is when you will be able to travel to your local store.
If you would like same day collection then please place your online order before 2:30pm. Any orders placed after this time will usually be ready for next day collection.
We will hold your Click & Collect order in-store for seven days before putting the items back in stock. If you haven’t collected your order within these seven days then we will process a full refund. This will take 3 to 10 business days to appear in your account.
Please bring your confirmation email to collect your order. If someone else is collecting your order on your behalf, they must have a copy of the confirmation email.
We are unable to cancel or amend Click & Collect orders after they have been placed. If your order is not collected after seven days then we will process a full refund onto your original payment method.
When placing orders, sometimes an item may no longer be available when we come to pick it from the shelves. If we are unable to fulfil an order for any reason then we will automatically refund that item. Full details will be on your ‘ready to collect’ email.
Please return to the store where you collected your order. This is because we are unable to process Click & Collect refunds in other stores. If paid via credit card, the store will be able to refund you. If paid via PayPal, the store will action your refund request to our central customer service team. Subject to stock availability, exchanges will be processed in-store.
Sometimes your emails from us will go into Spam/Junk folders instead of your inbox so please always check this first.
If after this time, you have not received your confirmation, Please contact your collection store or our customer service team who will be happy to look into this for you.