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Current Despatch and Delivery Times (excluding Northern Ireland)

Our warehouse is now up to date on despatching all previously backlogged orders. We are currently offering Next Working Day Delivery for orders placed between Monday to Friday (up until 5pm). For orders placed at the weekend or over a bank holiday (between 5pm on Friday until end of Sunday) please allow an extra working day for delivery.

Please note; our warehouse only operates Monday to Friday, and so if there are lot of orders over the weekend please allow a little extra time following the weekend rush. We know you want your orders quickly and we will be doing all we can to get them to you.

Additionally, please note that pallet deliveries for our equipment direct products could take 7-14 days to arrive. This is because our pallet delivery service is dealing with an extraordinary surge in volumes of pallet deliveries across the UK. This has inevitably impacted on our high level of service with sending our equipment and unfortunately some unavoidable delays in relation to our delivery schedules

For Special order equipment sent direct by supplier please refer to our product page for estimated delivery timescales.

We use DPD for our standard deliveries. In despatch of your order you will receive an email confirming your tracking number and by downloading the DPD App will be able to be kept informed of your delivery and allow you to change address, change day of delivery or leave instructions for the driver.

Please note that when requesting to ‘leave in a safe place’ you are doing so at your own risk and we accept no liability for lost or stolen goods.

Delivery charges UK (Home Delivery and Deliver to Store)
Free delivery Standard delivery Furniture/ large items
Free delivery on orders over £50 (ex VAT)* For orders under £50 (ex VAT) delivery will be charged at £4.95 (ex VAT)* For all REM products and items weighing over 30kg, delivery is £20 (ex VAT)**

If the order total at checkout is less than £50 (ex VAT) after any discount is applied you will not qualify for free Home Delivery.

Delivery charges Channel Islands and Isle of Man
£10 (ex VAT)/ £12 (inc VAT)

*Free delivery excludes all REM items and items over 30kg. Individual delivery charges will be shown in your basket. Delivery times exclude weekends and Bank Holidays. Prices exclude VAT. Special order furniture/equipment delivery times may vary.

**This is a flat fee. You may purchase more than one REM and/or 30kg product as well as other products and the total delivery charge will be £20 (ex VAT). Free delivery does not apply. Deliver to Store is not available.

Delivery when purchasing furniture and smaller items in the same order

Items may arrive on separate days due to some stock being stored at our warehouse and other stock being sent directly from our suppliers. If this applies to you, this will be flagged at the checkout.

Please note that pallet deliveries for our equipment direct products could take 7-14 days to arrive. This is because our pallet delivery service is dealing with an extraordinary surge in volumes of pallet deliveries across the UK. This has inevitably impacted on our high level of service with sending our equipment and unfortunately some unavoidable delays in relation to our delivery schedules.

For Special order equipment sent direct by supplier please refer to our product page for estimated delivery timescales.

Kerb side delivery

For large items and/or orders you are advised to have assistance on hand as couriers will only deliver to premises kerb side and will not enter premises or deliver up or down stairs. If you require assisted delivery into premises or up or down stairs please contact us so we can make suitable arrangements. An excess delivery charge will apply for this service. You must ensure that any obstacles, such as doorways, are catered for.

Deliver to Store

Deliver to Store is currently unavailable. We apologise for any inconvenience caused. Our customers can shop online or alternatively visit our stores depending on what their local restrictions are. Please visit our Store Updates page to find out more on what stores are open and what services they are offering.

For full Terms & Conditions click here.