New Customers SAVE 15%. Code: NEW15. Exclusions apply. Find out more
1 item added to your basket Could not add to basket, we currently only have 1 of this item in stock


Can I cancel my order?

Once your order has been placed we are unfortunately unable to cancel or make any amendments to the order.

My promotion code is not working?

Please ensure that you are logged in to your account and have entered the code correctly. Please check the code terms and conditions for any excluded items and minimum spend.

For further help, please see our Promotions Explained page.

Are online orders included in the Wella rewards promotion?

The Wella stamps are an ‘in store’ promotion only. Therefore, we cannot accept this promotion if you try to apply online. To find your nearest store to redeem this offer, click here.

I can’t proceed to/complete checkout?

Please check that you have logged into your account successfully. You may also need to review your basket and make sure that no items in your basket are showing as "not available". Please ensure all mandatory fields are completed, particularly the address fields. Please double check the city/town as this field must be entered. Please ensure that you select a method of payment, and read and tick the terms and conditions. If you are still having issues, please contact us here:

I have received my despatch confirmation with no tracking details

If your order has large/heavy equipment then this will not be despatched yet and you will have no DPD tracking on the email, Your goods will be sent via an alternative courier. We will be in contact soon to confirm delivery date which is approx. 7 to 14 days.

My basket has cleared but I haven’t entered any payment details?

This can sometimes be due to the payment screen timing out or closing the screen without cancelling. Please check and try again. If you are still having issues please contact us.

Is there a limit on what I can buy?

Yes, we are currently limiting several products due to either high demand or the products are restricted goods.

Can I add/remove products after my order is placed?

No, we cannot remove any products, add any products or make any amendments once your order is placed.

What is ‘Better than VAT free'?

So that you can save when you need to, we give you better than VAT free offers every day. ‘Better than VAT free’ applies to selected offers in store and online only. The discount percentage given in this offer is higher than if you were to buy the same quantity of products on a VAT free promotion. In some cases, this depends on the combination of products purchased.

Why is the product I’m purchasing marked as potentially explosive?

According to Regulation 2 of The Control of Explosives Precursors and Poisons Regulations 2023 (63) we are obliged to inform you that some products you purchase from us contain Regulated or Reportable Explosive Precursors according to 1972 Poisons Act as amended. Explosives precursors are chemical substances that can be used for legitimate purposes, but can also be misused to manufacture homemade explosives. This information is supplied so you can inform your staff and any further businesses you supply with the correct information and training according to the Regulation.

Do you deliver to BFPO addresses?

Sorry, we are not currently able to deliver to BFPO addresses. We are sorry for any inconvenience this may cause.

My parcel states ‘return to sender’ – what will happen next?

A refund for your goods will be processed automatically within 14 days of receipt at our warehouse.

How will my items be delivered if I am purchasing furniture and smaller items in the same order?

Items may arrive on separate days due to some stock being stored at our warehouse and other stock being sent directly from our suppliers. If this applies to you, this will be flagged at the checkout.

What do I do if I haven't received my parcel?

In the case of non-delivery (of the entire order), you must notify us within 14 days of the date of our invoice. We will not accept any claims made outside of this time frame and delivery is deemed to have been made.

What should I do if I receive a message from DPD about import duties that need to be paid on my order?

We have been informed that there has been an message error from our courier DPD and some customers may receive an email/text reminder for import duties to be paid. This charge is covered by us, therefore if you have received any notification from DPD in relation to this please contact us using the contact us form and we will get back to you as soon as possible.

How can I change my default delivery address?

Log in to your account and navigate to the 'My Address Book' section within your account settings. Choose 'Add a new address' to enter an additional delivery address.

Trying to log in for the first time
Do I need to apply for a Trade Card?

You need a trade card to access our huge range of hair, beauty and barbering products at wholesale prices. Getting your Salon Services trade card is free and easy, you just need to prove you’re in the trade as a hair, beauty or barber professional. If you are studying for a qualification, you can apply for a student Salons Services trade card. Find out more here.

How do I return an unwanted item? / How do I get a refund?

Please visit our Returns page to get all the information you will need if you wish to return a product to us.

Trade card
Can I set up my trade card on my phone?

Set up your trade card on your phone with these simple steps:
1. Log in
2. Navigate to My Account
3. Click on 'My Trade Card'
4. Add to Apple wallet or Google wallet or use the Barcode on your phone within 'My Account'

My Trade Card has been lost or stolen

If however you think you may have had your Trade Card Stolen please contact our Customer Service team for support here

How can I update my details?

Log into your account to be able to update your home address, contact telephone number and preferences

How do I get a Salon Services card?

You can apply for a Salon Services Trade Card online or in your nearest store. You will need to provide documentation as evidence that you are either working in the Trade or are a Hair and Beauty Student - so please bring that with you if you are coming to store.

How much discount do you get with a Salon Services trade card?

With a salon services trade card you will receive wholesale prices that you won’t find in any of our Sally beauty Retail stores. As long as your marketing preferences are up to date you will also gain access to exclusive promotions that we are running.

How does a Salon Services card work?

With a Salon Services card you will gain access to over 5000 Hair, Beauty and Barbering products including Salon Exclusives - all at wholesale prices, as well as exclusive promotions.

Can you shop at Salon Services without a card?

In order to shop with Salon Services, you must have a digital trade card on your phone. You can easily get a digital trade card by logging into your account please refer to Can I set up my trade card on my phone? above.

My Account
How can I update my communication preferences?

Log in to your account and navigate to the 'Communication Preferences' section within your account settings. Here you can adjust how you hear from Salon Services by selecting or unselecting your preferences

Why am I seeing special offers in 'My Account'?

Your 'My Offers' section of the website highlights the latest offers that we think you'll be interested in based on your account information and what you have purchased from us. If you would prefer not to use this feature, you can de-activate it at any time by updating your preference in the 'Communication Preferences' section in your 'My Account'.

Training courses
I’m not sure what course is right for me – can you advise?

All course selections are booked based on individual needs and current qualification level. You can find the qualification level and any prerequisites by viewing the course page online. If you require further guidance, please contact us by clicking here and we will be happy to help.

Will I receive confirmation of my course booking?

Yes – the course will email you a confirmation within 48 hours of booking (excluding weekends and Bank holidays) to the email address you inputted at time of booking.

Please note that these emails may go into your junk/spam folder so please check this before contacting us.

Can I cancel and be refunded if unable to attend to one of the online courses or if changed my mind?

Once you have booked your place on a course there is no means of cancellation. If you fail to attend a booked course you will not be entitled to a refund or offered an alternative course.

However, if you have failed to attend a course because of a medical condition we can review the case by being presented with a valid medical certificate. Once confirmed, we may be able to offer you or a substitute delegate (as long as they have the required experience or qualification) an alternate date for the course you purchased or a place on an alternative course of equivalent value subject to an administration fee of £20.

Full details of training course T&Cs are available here.

What happens if I don't pass my webinar assessment?

In the rare event that you don't pass your assessment then you will be required to carry out and submit further case studies before receiving your certificate. If this causes you to require an additional webinar assessment then an additional fee may apply which will need to be discussed with the course provider.

What do I do if I’ve lost my certificate for a course I’ve completed?

Please contact us by clicking here and we will provide you with the training provider details to contact them directly. Please be advised that there may be a charge.

Is it possible to hire out a training room in one of your stores?

Unfortunately this is not currently possible but we will keep you updated on when the service will be next available.

I am part of a college/salon interested in training on my premises, is it possible to arrange this?

Yes this is possible, please contact our customer service team to discuss any enquiries.

About Salon Services
Is Sally's the same as salon services?

Sally Beauty and Salon Services are both part of the Sally Europe family. Sally Beauty is our retail side of the business with its 160 high street stores and website open to everyone regardless of profession or skill level. Salon Services is strictly trade only for professional, freelance & in-training hairdressers, beauticians and barbers.

Our 230 trade stores and website offer exclusive promotions for a wider variety of products at wholesale prices and specialise in supplying professional salon equipment. In order to shop with Salon Services, you will need to apply for a trade card.

Is Salon Services hair colour professional?

Sally Beauty supplies demi-permanent, semi-permanent & permanent hair colour used by salon professionals. Brands include L’Oreal Professionel, Schwarzkopf, Wella Professional, XP100 and Mydentity. Sally Beauty also supplies peroxides, developers, bleach powders, and tools suitable for any colour technique.