FAQ's

Once your order has been placed we are unfortunately unable to cancel or make any amendments to the order.

If your promotion code is not applying we advise to first check that the code has been entered exactly as displayed with no spaces. Please note that you can't use the same promotion twice, so if you've used this promo code before it will recognise this and not be redeemable.

There are usually minimum spends and specific terms and conditions for each of our promotional codes so please make sure to check the specific terms and conditions of the offer you are trying to use to ensure you qualify. These should be available via the service messaging when an event is running

Please check that you have logged into your account successfully. You may also need to review your basket and make sure there are no items in your basket showing as ‘not available’ as this may restrict you from proceeding. Please ensure all mandatory fields are completed particularly the address field .Please double check the city/town as this field must be entered. If you are still having issues please contact www.salon-services.com/contactus.

If your order has large/heavy equipment then this will not be despatched yet and you will have no DPD tracking on the email, Your goods will be sent via an alternative courier. We will be in contact soon to confirm delivery date which is approx. 7 to 14 days.

Please be aware we are unable to offer next day delivery for our Republic of Ireland customers. For more information on our current delivery times please check our delivery page.

Please be aware we no longer have VAT free days, click here to find out more.

We offer no guarantees on promotions and discounts each month. Please make sure your marketing preferences are up to date and you will always be the first to know.

Yes, we do, however please note that our warehouse is based in the UK and so deliveries might take a bit longer. With effect from 1st January 2021, all orders have to go through customs clearance as the UK is no longer in the EU. This can sometimes cause delays.

Your first text will advise an estimated delivery date this will also advise your tracking number. You will then receive a further text message on the day of delivery.

On the text message sent on the day of delivery you will be given 4 options if you are not able to accept delivery. Text can be replied to with your chosen option.

Go to DPD tracking and enter your tracking number. If you didn’t enter a mobile number at the time of the order you would not have received this via text message.

A refund for your goods will be processed. If you still require the goods please email use the Contact Us page to send us a message and if a refund hasn’t already been processed we can arrange to get your delivery resent.

Please be advised a notification email will be sent once a refund has been processed.

Items may arrive on separate days due to some stock being stored at our warehouse and other stock being sent directly from our suppliers. If this applies to you, this will be flagged at the checkout.

For large items and/or orders you are advised to have assistance on hand as couriers will only deliver to premises kerb side and will not enter premises or deliver up or down stairs.

If you require assisted delivery into premises or up or down stairs please contact us so we can make suitable arrangements.

An excess delivery charge will apply for this service. You must ensure that any obstacles, such as doorways are catered for.

In the case of non-delivery (of the entire order), you must notify us within 14 days of the date of our invoice. We will not accept any claims made outside of this time frame and delivery is deemed to have been made.

As a result of changes to cross border transport following Britain leaving the EU some of our orders are taking longer than usual – due to customs delays that are outside of our control. We hope that these are initial teething problems and look forward to a speedier service in the coming months.

We have specialist websites in France, Germany and the Netherlands.

Pro-Duo France
https://www.pro-duo.fr/

Pro-Duo Germany
https://www.pro-duo.de/

Pro-Duo Netherlands
https://www.pro-duo.nl/

We have been informed that there has been an message error from our courier DPD and some customers may receive an email/text reminder for import duties to be paid. This charge is covered by us, therefore if you have received any notification from DPD in relation to this please contact us using the contact us form and we will get back to you as soon as possible.

Please inform us of your intention to return your product by emailing us: contact us via email, and you will be given a returns authorisation number. Returned goods will only be accepted when a returns number has been given.

If you have paid by card you can return to any store free of charge (excluding equipment) as long as you provide your invoice as proof of purchase. Please note that if you have paid via PayPal this option is not available but you are able to return via post at your own cost.

Postage costs
Uplift at chosen address €20 + vat per box

Please note equipment is excluded from the below prices and we can provide a quote on request.

If your product is faulty, you will receive a full refund of the product, any applicable delivery charges you paid and any reasonable costs you incur in returning the item to us, provided you notify us within 30 days of receipt of the products you wish to return.

You may also return an unwanted or faulty product to any one of our stores. Visit our Store Finder to search for your nearest store. You will need to present the product together with your delivery paperwork you have received with your delivery as proof of purchase.

• Any made-to-measure, custom-made, special order products or products supplied direct from the manufacturer (including furniture and equipment)
• Any product which has a security seal which you have opened or unsealed;
• ghd products
• Any product which, for hygiene purposes, cannot be returned which includes cosmetics, hairbrushes and combs, hair extensions and hair pieces, body jewellery, earrings or piercing tools, foot spas, scissors and blades and manicure/pedicure tools.

To return furniture or equipment, please send us a message.

Our Love It or Return It policy allows you to shop with confidence and try products risk free. If you are not fully satisfied, you will have 30 days to bring back the used product for a hassle free refund.
The following items are excluded: all hair electrical items such as hair dryers, straighteners and clippers (any product with a plug); all beauty electrical items including nail lamps, wax heaters etc. (any product with a plug); cosmetics; hair extensions and hair pieces; body jewellery, earrings or piercing tools; clipper blades and other blades; scissors; any made-to-measure, custom made or special order products (including furniture and equipment, foot spas); products shipped direct from a supplier.

Do you ever forget to bring your card to store? Fed up of carrying so many cards? There's an easy way to ensure you always have your Trade Card on you by setting it up on your phone using the Stocard app.

To set up your trade card on your phone please follow the following steps:
1. Download the Stocard app (it's free) from your App store.
2. Click on the button to add a card.
3. Search for Salon Services
4. Scan the barcode on your physical trade card or click to enter your trade number manually.

Please email us at Tradecard@salon-services.com or you can also request a replacement Trade Card online. Just go to My Account and click on "Lost your Trade Card? Order a replacement.

Alternatively you can get your trade card on your phone by downloading (for free!) and using the Stocard app. All you will need is your trade card number to set up your account. For a step by step guide on how to set this up please refer to the answer above Can I set up my trade card on my phone?

Please allow up to 2 weeks for your replacement card to arrive.

You can apply for a Salon Services Trade Card online or in your nearest store. You will need to provide documentation as evidence that you are either working in the Trade or are a Hair and Beauty Student - so please bring that with you if you are coming to store.

With a salon services trade card you will receive wholesale prices that you won’t find in any of our Sally beauty Retail stores. As long as your marketing preferences are up to date you will also gain access to exclusive promotions that we are running.

With a Salon Services card you will gain access to over 5000 Hair, Beauty and Barbering products including Salon Exclusives - all at wholesale prices, as well as exclusive promotions.

You don’t need a trade card to shop with Sally Beauty. In order to shop with Salon Services, you either must carry a trade card on you or have it downloaded on your phone from the Stocard app. If you lose your trade card or it gets stolen, you can request a new one on your online account or emailing Tradecard@salonservices.com