Delivery & Collection

Standard delivery charges apply (excluding equipment) for Channel Islands and Isle of Man £10 (ex vat) and £12 inc VAT

*Free delivery excludes all REM items and items over 30kg. Individual delivery charges will be shown in your basket. Delivery times exclude weekends and Bank Holidays. Prices exclude VAT. Special order furniture/equipment delivery times may vary.

*Northern Ireland, Highlands and Islands deliveries may take an additional 1-2 working days.

**This is a flat fee. You may purchase more than one REM and/or 30kg product as well as other products and the total delivery charge will be £20 (ex VAT). Some areas including highlands and islands will be quoted POA. Free delivery does not apply.

Furniture Delivery

Large items will be delivered by pallet through our specialist delivery partner, not via DPD. Pallet deliveries may take 5-7 days, we will  contact you to arrange a suitable delivery date. For these deliveries, please ensure you have assistance available, as our delivery partner will only deliver to the kerbside and will not enter premises or deliver items up or down stairs. For Special Order equipment sent directly by the supplier, please refer to the product page for estimated delivery times.

If your order includes both standard items and pallet delivery items, they may arrive on different days due to standard items being shipped via DPD and larger items via pallet.

Click and Collect

Our Click & Collect service is available across the UK, and is designed to help busy freelancers and salon professionals just like you. The easy to use service lets you choose from over 5,500 hair and beauty products, then collect your order on the same day in-store in as little as three hours (for orders placed before 2:30pm). Giving you total flexibility, Click & Collect also means no delivery fee or minimum spend.

If your schedule suddenly changes then there’s no need to worry. We’ll keep your order safely in-store for up to seven days, and we also promise a full refund if it’s not collected in that time. So whether you need some last minute products before your next client appointment or just need to stock up, Click & Collect gives you the confidence to get everything you need for your business before you step out of the door.

• Collect your order in-store within 3 hours (on orders placed before 2.30pm)
• No delivery fee or minimum spend
• Available on over 5,500 hair and beauty products*
• Reserve stock in your local store to save from disappointment
• Great for customers who are short on time - pay online, come into store and collect your order once you’ve received your ‘Ready to Collect’ email

*Providing there is stock available

Please check your local store opening times before you travel. To find your stores contact information and address, simply use our store locator.

Delivery to an address of your choice with DPD

We use DPD for our standard deliveries.

• On despatch of your order you will receive an email confirming your tracking number.
• We strongly recommend downloading the DPD App which will enable you to be kept informed of your delivery as well as allowing you to manage your delivery – such as changing delivery address, or day of delivery or leave instructions for the driver.
• Please note that when requesting to ‘leave in a safe place’ you are doing so at your own risk and we accept no liability for lost or stolen goods.

If you are not present when DPD attempts to deliver your order and no suitable alternative instructions have been provided in some instances DPD will deliver to your nearest DPD pick up shop which they will notify you of. In the unlikely event of non-delivery of your order, please notify us within 14 days of the date of our invoice. We will not accept any claims made outside of this time frame and delivery is deemed to have been made.

Everyone is welcome to shop with us however Salon Services is our exclusively trade brand and you need a professional trade card to get access to trade pricing, trade only brands and our trade benefits in our stores and online. If you work in the professional hair and beauty industry, as an employee or business owner, it’s easy to apply for your trade card and get started saving. 

Haven’t found the answer you were looking for here? Check out our Delivery FAQ's for more information.