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Delivery & Collection

Delivery & Collection

Current Despatch and Delivery Times for Republic of Ireland

Please note due to some updates in our DPD system no parcels will be dispatched to ROI on Thursday 28th/Friday 29th October. Service will resume as normal from Monday 1st November. We apologise for any inconvenience this may cause.

All orders to the Republic of Ireland are despatched from our UK warehouse. With effect from 1st January 2021 all orders have to go through customs clearance as the UK is no longer in the EU. This can sometimes cause delays.

We are currently offering up to 2-3 working days for delivery for orders placed between Monday to Friday (up until 5pm). Working days are Monday to Friday and exclude bank holidays. For orders placed at the weekend or over a bank holiday (between 5pm Friday and 5pm Monday) please allow an extra working day for delivery.

Please note; our warehouse only operates Monday to Friday, and so if there are lot of orders over the weekend please allow a little extra time following the weekend rush. We know you want your orders quickly and we will be doing all we can to get them to you.

Additionally, please note that pallet deliveries for our equipment direct products could take 7-14 days to despatch the goods from our warehouse due to documentation required for customs. Our pallet delivery service is dealing with an extraordinary surge in volumes of pallet deliveries across the UK and ROI . This has inevitably impacted on our high level of service with sending our equipment and unfortunately some unavoidable delays in relation to our delivery schedules once despatched.

For Special order equipment sent direct by supplier please refer to our product page for estimated delivery timescales.

If you have any questions about your recent order please contact our customer service team here.

Thank you for your patience

Product restrictions for Republic of Ireland

Please note that due to new delivery restrictions coming into effect from 1st January 2021 there are new restrictions of what can be delivered to ROI from our UK warehouse. All exclusions are called out on the relevant product pages so please check before you purchase for ROI delivery.

Delivery to an address of your choice with DPD

We use DPD for our standard deliveries. In despatch of your order you will receive an email confirming your tracking number and by downloading the DPD App will be able to be kept informed of your delivery and allow you to change address, change day of delivery or leave instructions for the driver.

Please note that when requesting to ‘leave in a safe place’ you are doing so at your own risk and we accept no liability for lost or stolen goods.

In the case of non-delivery of your order, you must notify us within 14 days of the date of our invoice. We will not accept any claims made outside of this time frame and delivery is deemed to have been made.

Delivery charges Republic of Ireland
Free delivery
Free delivery on orders over €100 (ex VAT)*
Standard delivery
Orders over €75 (ex VAT) have a delivery charge of €4.95 (ex VAT price). For orders under €75 (ex VAT) delivery will be charged at €9.95 (ex VAT)*. Please note these price thresholds are after any discount has been applied.
Furniture/ large items
Selected REM products, and items over 30kg or items deemed to bulky for our regular service, a pallet delivery charge will be added to your order. For products deemed too bulky, this will be communicated to the customer on the product page, stating there is a special delivery charge.

If the order total at checkout is less than €100 (ex VAT) after any discount is applied you will not qualify for free delivery.

*Free delivery excludes all REM items and items over 30kg. Individual delivery charges will be shown in your basket. Delivery times exclude weekends and Bank Holidays. Prices exclude VAT. Special order furniture/equipment delivery times may vary.

Delivery times

All goods that we stock in our warehouse are dispatched from the UK mainland. Special order furniture/equipment delivery times may vary.

Delivery when purchasing furniture and smaller items in the same order

Items may arrive on separate days due to some stock being stored at our warehouse and other stock being sent directly from our suppliers. If this applies to you, this will be flagged at the checkout.

Kerb side delivery

For large items and/or orders you are advised to have assistance on hand as couriers will only deliver to premises kerb side and will not enter premises or deliver up or down stairs. If you require assisted delivery into premises or up or down stairs please contact us so we can make suitable arrangements. An excess delivery charge will apply for this service. You must ensure that any obstacles, such as doorways, are catered for.

Deliver to Store

Please be advised that our Deliver to Store service isn't available in the Republic of Ireland. We apologise for any inconvenience caused.

For full Terms & Conditions click here

Haven’t found the answer you were looking for here? Check out our Delivery FAQs for more information.