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Delivery

Delivery charges UK (Home Delivery and Click & Collect)
Free delivery Standard delivery Furniture/ large items
Free delivery on orders over £40 (ex VAT)* For orders under £40 (ex VAT) delivery will be charged at £3.75 (ex VAT)* For all REM products and items weighing over 30kg, delivery is £20 (ex VAT)**

If the order total at checkout is less than £40 (ex VAT) after any discount is applied you will not qualify for free Home Delivery or Click & Collect.

Delivery charges Channel Islands and Isle of Man
£10 (ex VAT)/ £12 (inc VAT)

*Free delivery excludes all REM items and items over 30kg. Individual delivery charges will be shown in your basket. Delivery times exclude weekends and Bank Holidays. Prices exclude VAT. Special order furniture/equipment delivery times may vary.

**This is a flat fee. You may purchase more than one REM and/or 30kg product as well as other products and the total delivery charge will be £20 (ex VAT). Free delivery does not apply. Click & Collect is not available.

Delivery times (during non-Christmas period)

Next day delivery Orders placed after 5pm
Orders must be received by 5pm Monday to Friday in order to be delivered the next working day. Orders placed before 5pm Friday will be delivered on Monday. Next day delivery is for UK Mainland only and only applies to items that are in stock indicated as next day on the product page.

Delivery to other areas, including Highlands, Islands and Republic of Ireland, may take up to two working days. Next day delivery times do not apply on Bank Holidays.
Dispatched the next working day. Orders must be placed before 5pm Friday to be delivered on Monday. Special order furniture/equipment delivery times may vary.
VAT Free / Promotional Events / Black Friday Offers
Delivery on products purchased with VAT Free discount or products purchased during specific promotional events (e.g. 20%/25% off events) and Black Friday offers may take longer; please allow up to 5 working days for us to dispatch your goods.

Christmas Delivery Schedule

You can order up to 5pm 20th December for delivery before Christmas day.

After Friday 5pm 20th December, please be aware we will be despatching orders on the 23rd, 27th and 30th December. Once you receive confirmation of your order being dispatched, please check your DPD app for expected delivery dates. Next day delivery will become available again from the 2nd January 2020.

Delivery when purchasing furniture and smaller items in the same order

Items may arrive on separate days due to some stock being stored at our warehouse and other stock being sent directly from our suppliers. If this applies to you, this will be flagged at the checkout.

Kerb side delivery

For large items and/or orders you are advised to have assistance on hand as couriers will only deliver to premises kerb side and will not enter premises or deliver up or down stairs. If you require assisted delivery into premises or up or down stairs please contact us so we can make suitable arrangements. An excess delivery charge will apply for this service. You must ensure that any obstacles, such as doorways, are catered for.

Click & Collect

Order online for collection in your chosen store. Click & Collect orders follow the same lead times and delivery charges outlined above. For more information on how to use Click & Collect, exclusions and returns, click here.

For full Terms & Conditions click here.