Current Despatch and Delivery Times
We are currently experiencing very high levels of demand from our customers from all over the UK. This is due to the recent news of certain restrictions being uplifted and announcements of re-opening dates for parts of the UK.
Our delivery lead time is currently 5-7 days if your order is placed by 5pm. If you place your order after 5pm (inc. at the weekend or on bank holidays), the 5-7 day delivery lead time will be from the following day.
We are doing all we can to get orders out safely and would ask customers for their patience and understanding.
Please note; we are extremely busy over the weekend therefore please allow extra time following the weekend rush. To illustrate the delivery lead time over the weekend, if you order after 5pm on a Sunday then we would expect you to get delivery of your item from the following Fri to the following Mon.
We use DPD for our standard deliveries. In despatch of your order you will receive an email confirming your tracking number and by downloading the DPD App will be able to be kept informed of your delivery and allow you to change address, change day of delivery or leave instructions for the driver.
Please note that when requesting to ‘leave in a safe place’ you are doing so at your own risk and we accept no liability for lost or stolen goods.
|Delivery charges UK (Home Delivery and Click & Collect)
||Furniture/ large items
|Free delivery on orders over £50 (ex VAT)*
||For orders under £50 (ex VAT) delivery will be charged at £4.95 (ex VAT)*
||For all REM products and items weighing over 30kg, delivery is £20 (ex VAT)**
If the order total at checkout is less than £50 (ex VAT) after any discount is applied you will not qualify for free Home Delivery.
|Delivery charges Channel Islands and Isle of Man
|£10 (ex VAT)/ £12 (inc VAT)
*Free delivery excludes all REM items and items over 30kg. Individual delivery charges will be shown in your basket. Delivery times exclude weekends and Bank Holidays. Prices exclude VAT. Special order furniture/equipment delivery times may vary.
**This is a flat fee. You may purchase more than one REM and/or 30kg product as well as other products and the total delivery charge will be £20 (ex VAT). Free delivery does not apply. Click & Collect is not available.
Delivery when purchasing furniture and smaller items in the same order
Items may arrive on separate days due to some stock being stored at our warehouse and other stock being sent directly from our suppliers. If this applies to you, this will be flagged at the checkout.
Kerb side delivery
For large items and/or orders you are advised to have assistance on hand as couriers will only deliver to premises kerb side and will not enter premises or deliver up or down stairs. If you require assisted delivery into premises or up or down stairs please contact us so we can make suitable arrangements. An excess delivery charge will apply for this service. You must ensure that any obstacles, such as doorways, are catered for.
Click & Collect
Order online for collection in your chosen store. Click & Collect orders follow the same lead times and delivery charges outlined above. For more information on how to use Click & Collect, exclusions and returns, click here.
For full Terms & Conditions click here.