Please note that heavy snow in some areas of England and Scotland is affecting DPDs delivery and collection service. Their teams are working hard to minimise any impact and DPD will endeavour to deliver any parcels delayed from being delivered today (15th January) over the weekend. If the weather persists DPD will contact customers directly regarding their order status.
Brexit Implications on Delivery to Northern Ireland
As our warehouse is based in England, any Government guidelines or restrictions on shipping orders may have an impact on the speed of your delivery. Please bear this in mind when placing your order. For customers waiting on their current orders, all Northern Ireland orders taken from up to the 11th January have now been despatched.
Current Despatch and Delivery Times (excluding Northern Ireland)
Our warehouse is now up to date on despatching all orders.
- Please allow 2-3 Working days for all orders placed from the 15th January onwards.
Please be aware these timings exclude deliveries to Northern Ireland. Due to Brexit Implications within our business we currently have a delay on Northern Ireland orders being despatched. We are working as hard as we can to despatch these as soon as possible.
We use DPD for our standard deliveries. In despatch of your order you will receive an email confirming your tracking number and by downloading the DPD App will be able to be kept informed of your delivery and allow you to change address, change day of delivery or leave instructions for the driver.
Please note that when requesting to ‘leave in a safe place’ you are doing so at your own risk and we accept no liability for lost or stolen goods.
|Delivery charges UK (Home Delivery and Click & Collect)
||Furniture/ large items
|Free delivery on orders over £50 (ex VAT)*
||For orders under £50 (ex VAT) delivery will be charged at £4.95 (ex VAT)*
||For all REM products and items weighing over 30kg, delivery is £20 (ex VAT)**
If the order total at checkout is less than £50 (ex VAT) after any discount is applied you will not qualify for free Home Delivery.
|Delivery charges Channel Islands and Isle of Man
|£10 (ex VAT)/ £12 (inc VAT)
*Free delivery excludes all REM items and items over 30kg. Individual delivery charges will be shown in your basket. Delivery times exclude weekends and Bank Holidays. Prices exclude VAT. Special order furniture/equipment delivery times may vary.
**This is a flat fee. You may purchase more than one REM and/or 30kg product as well as other products and the total delivery charge will be £20 (ex VAT). Free delivery does not apply. Click & Collect is not available.
Our warehouse is now open again, and is working through the orders placed between Christmas and today. It will take us a few days to catch up so please allow 2-3 working days for delivery.
If products are needed quicker then please give your local store a call. Please be aware that your store might be closed due to Government restrictions. Please Click here for latest store updates. Click here to find your local store.
Delivery when purchasing furniture and smaller items in the same order
Items may arrive on separate days due to some stock being stored at our warehouse and other stock being sent directly from our suppliers. If this applies to you, this will be flagged at the checkout.
Kerb side delivery
For large items and/or orders you are advised to have assistance on hand as couriers will only deliver to premises kerb side and will not enter premises or deliver up or down stairs. If you require assisted delivery into premises or up or down stairs please contact us so we can make suitable arrangements. An excess delivery charge will apply for this service. You must ensure that any obstacles, such as doorways, are catered for.
Click & Collect
Order online for collection in your chosen store. Click & Collect orders follow the same lead times and delivery charges outlined above. For more information on how to use Click & Collect, exclusions and returns, click here.
For full Terms & Conditions click here.