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Frequently Asked Questions
I have a problem with my order

Please notify us immediately of any discrepancies or damages with your order.

You can send us a message, or call us on 1890 253 402.

I can't find the products I'm looking for

Products are listed with the associated product SKU, for example Salon Services Warm Wax – SKU 250000, if you do not have the SKU you can search for products by description or brand.

If you are unable to find what you are looking for you can call us on 1890 253 402.

How do I return an unwanted item? / How do I get a refund?

Please inform us of your intention to return your product by contacting our Returns Department on 1890 253 402 or contact us via email, and you will be given a returns authorisation number. Returned goods will only be accepted when a returns number has been given.

• The product must be returned to us within 30 days of delivery to you
• The products must be returned in their original condition, including outer packaging, unused and in perfect saleable condition
• You should return the product at your own cost to the returns address. Ensure that the product arrives safely to us, we strongly recommend that you return the product to us by recorded post.

Which items/ products cannot be refunded?

• Any made-to-measure, custom-made, special order products or products supplied direct from the manufacturer (including furniture and equipment)
• Any product which has a security seal which you have opened or unsealed;
• GHD products
• Any product which, for hygiene purposes, cannot be returned which includes cosmetics, hairbrushes and combs, hair extensions and hair pieces, body jewellery, earrings or piercing tools, foot spas, scissors and blades and manicure/pedicure tools.